FAQ
Can i adjust the watch size?
Yes! The size of your watch can be adjusted by removing some links from the strap. This is easily done by a jeweler, a watchmaker, or yourself. We send the strap removal tool along with the watch. You can use it to remove watch wood-links to fit your wrist
You can watch this video for reference
Your watch can always fit you perfectly!
Are the watches waterproof?
No, the watches are not completely waterproof. However, they are splash proof, so some light rain will not hurt your watch. Do not wear your Elfen in the shower or when going for a swim because the warranty does not cover damage from water or any other liquid.
What type of a battery do you use in Elfen?
The batteries we use in our wooden watches are replaceable. Any watch repair shop or jeweler should be able to assist you with the battery replacement.
How do i maintain my Elfen?
You can keep the watch vital by giving it some occasional attention. Make a mixture of olive oil with lemon in equal proportions. Use a cotton bud to apply the mixture to the wood and allow it to dry.
Are the watches made of real wood?
Yes, they are. The wood we use originates from all over the world and is selected in several criteria. Our top priority is to be sustainable and to deliver high grade products to our customers.
The different kinds of wood used are indicated on the product pages of the different watches. More information about the different types of wood that we use is available on our Our Story page.
Does my watch comes with a warranty?
Yes there is 1 Year Brand Warranty
Every product is produced with an eye for quality, both on the workmanship and the materials that are used. Before a product is sent out, it has undergone multiple tests to ensure a high grade product quality. From the date of delivery the product is warranted for a period of no longer than 1 year. .
This limited warranty can only be used if the product is used in accordance with the care and operations instructions. Any damage to abnormal usage and wear are not covered by the warranty. Moreover, ELFEN will not be responsible for loss or damage connected to the use of its products, nor the life of the battery. The batteries are replaceable.
If you have a warranty claim, then file a support ticket here : Customer Support
Shipping
Fast shipping
We provide super fast shipping with our trusted partner such as : Bluedart and Fed Ex.
After your payment is verified we will process and ship your order. Orders placed on business days before 15:00 IST will be shipped out the same day, otherwise the next business day.
Order tracking
You will receive receive all the shipping notifications on your watsapp and email from the time order is placed till its delivered.
You will receive a tracking URL, once the watch is shipped from our end. You can track your order from that URL
Alternatively, you can also track your order by going to the link below :
Get in touch
In case you have any order related issues or product enquiry, please write to us at : connect@elfenwatches.com
or drop us a Whatsapp on : +91 7272027222