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Shipping & Returns

After your payment is verified we will process and ship your order. Orders placed on business days before 15:00 IST will be shipped out the same day, otherwise the next business day.

How much does shipping cost?

We have a free Countrywide(India) shipping. No matter where you are located , our Express and Surface Services cover more than 17000 pincodes across the country.

How long does delivery take?

Our commitment to our customers is to provide them with the quickest delivery possible. All our orders get delivered to our customers between 4 to 5 days of purchase.

Do I receive an online tracking number?

Yes , you do receive an online tracking number once your order is shipped, you can track your order directly on our website by going to the following URL :

Track Your Order

What is your return policy?

We hope that you are happy with everything that you buy from ElfenWatches. If this is not the case you can get a refund of your purchase by contacting us within 5 days of receiving your item.

In case you wish to exchange your watch for another one, you can do that within 14 days of receiving your watch.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You can place your return request by going to the below URL :

Return Your Order

Once the product is received we will refund your purchase (excluding any shipping fees) or provide you a replacement.
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What if I have to return a product that is covered by warranty?

ELFEN watches that are sent to customers are warranted to be free from defects in material or workmanship for a period of no longer than twelve months.

You Can contact us on Customer Support to claim your warranty