FAQs

We highly recommend taking the watch to a jewelry/watch store in your local area who'll do it for you! It's fairly cheap and sometimes they even do it for free since its such a quick job. 

We like to say our watches are splash proof. Feel free to wash your hands or come in contact with small amounts of water. Cliff jumping off of a 100-foot cliff into the pacific ocean is not recommended. 

*Considering we use 100% all-natural wood, prolonged exposure to water isn't recommended. Over time water will penetrate the wood and can leave stains.

Currently we are shipping just across india, but we will soon be shipping the watches to other countries too.

For Tier 1 Cities , shipping usually take 2 to 3 business days

For Tier 2 Cities, shipping usually takes 3 to 4 business days. 

For Tier 3 Cities, shipping usually takes 5 to 7 business days. 

Our processing time is usually 1-2 business days depending on demand. You'll receive a shipping confirmation with your tracking number as soon as it's shipped!

All our wooden/metal strap watches, come with removable links making them fully adjustable to fit all wrist sizes. Our leather strap watches have more than enough holes making them suitable for everyone! 

We highly recommend taking the watch to a jewelry/watch store in your local mall who'll do it for you! It's fairly cheap and sometimes they even do it for free since its such a quick job.

The faces of our watches vary from 36mm to 45mm in diameter. All sizing details are listed on the product page under "Specs".

For most of our watches we use a high quality, high precision, Japanese Quartz Movement. 

Some of our watches features a Japanese Automatic Movement and so it doesn't have a battery - it's powered through your everyday motions! It can also be wound if you haven't worn it for a while!

We want you to fall in love with your purchase. If for some reason, you are not completely satisfied, you may return it for a refund within 5 days of receipt of your watch.

In case you wish to exchange your watch, you can get it done within 14 days of receiving your watch!!

For Prepaid orders, refund will be processed in the original payment mode.

For COD orders , we will be sharing a refund payment link with you once we receive your watch and verify it. You can redeem your refund using that link!!

For more information on the return process, click here!

While we use extra packing material to make sure everything arrives in one piece, there is that 1% of the time where it almost seems like the post office has been playing bowling with the package. If there are any problems, shoot us an email using our contact page or call us and we'll make sure to get it sorted out for you!

We offer a 12 month manufacturer warranty which covers all internal defects. This includes things such as the watch stops ticking or on any internal components that malfunction.

We use a sapphire coated mineral glass on most of our watches which is very durable so as long as you don't chuck it across the room, this shouldn't happen! 

Unfortunately, we don't offer accidental damage warranty coverage - we wanted to make our watches as affordable as possible and so we didn't built any replacement costs due to accidental damage into the price of our watches. 

We're humans too so if there are any issues, shoot us an email and we'll see what we can do for you!

We recommend getting the band adjusted by a watch or jewelry shop if needed, just because of the nature of wooden products being more fragile than typical all metal straps, and we wouldn't want to damage the watch! It's fairly cheap and sometimes they'll even do it for free since it's such quick job! 

If you try to do it yourself and ran into problems, shoot us an email and we will see what can be done.